For customers to derive
the maximum benefits from our software products,
they need us to provide a full access of completed
proactive and customer-driven support services.
QCD technical services are available to help
you without time limitation. Our promises
encompass:
Optimize
the deployment of QCD products
Resolve problems fast
and easy
Increase productivity
by preventing system downtime
Improve the effectiveness
of QCD products
QCD will
assist you to have a smooth operation and
increasing return on investment in QCD technology
by three groups of support services: contract
support, incident support, and electronic
support.
Contract
Support
QCD offers three
annual contracts at varying levels of service,
QCD Basic Support, QCD Extended Support, and
QCD Enterprise Support. They are structured
to offer a scalable range of flexible options.
Customers can choose the different level of
contract support that best fits their needs.
In addition to resolve problems of our products,
QCD contract support services also offer customers
value-added services to increase customer satisfaction.
Incident
Support
Customers can
purchase Incident Support services for technical
support when using QCD products. Incidents allow
customers to receive support only when they
need assistance. Customers may purchase support
for a single incident, on an as-needed basis,
or in packs. Incident support entitles the customer
to technical support services until that issue
is resolved and/or is closed.
Email
Support
QCD offers Electronic
Support self-help services designed to provide
the technical information to you for free. Our
E-Mail Notification Services, User Mailing List
and Online Documentation give you direct access
to our vast stores of knowledge of our products.
Customers can receive the latest patches and
upgrades, product alerts and information, and
exchange ideas, best practices and tips by using
these services.
